My dear friend EDT came to stay with me in Carrboro this week while she was in town for a conference. We both had a lot of grad school work to do, but managed to carve out some time to enjoy Carrboro and reminisce over our memories from DC.

Despite my self-identification as a transit enthusiast and general bus-system-know-it-all, when she asked me for the best route to take from Carrboro to the conference center, I had to pause…and look it up.

Full disclosure: I do not take the bus regularly here in North Carolina. Chapel Hill Transit has many, many positive qualities (#1 being that it is free, which EDT had quite a hard time believing), but taking it does not dramatically decrease the time of my “commute” to and from class, so I don’t often take it. Sure, it increases the comfort when it is super hot or rainy or freezing, but I enjoy walking 99% of the time. As a result, I haven’t reached the level of familiarity and comfort with the system that I would have if I was on it every day. I am lucky enough to live close enough to where I “work” that I can walk.

Long story short, I put her on the wrong bus. But EDT is a city-living, transit-taking pro and managed to hop quickly off of her bus and get on the bus behind it after she received my frantic text.

It served as a reminder to me that: 1) getting used to a transit system takes work – either through some dedicated memorization of maps or by putting in the time to take physical transit trips; and 2) for occasional users, this unfamiliarity and resultant fear of taking the wrong route (especially for bus) is an enormous barrier to taking transit.

Trip: Carrboro to Friday Center
Total trip time: 33 minutes, plus a few for the accidental transfer!
Total trip distance: 5 miles
Mode: Bus
Line: CW or J, and transfer to the FCX
Frequency: Between 3-14 minute headways in the morning
Cost: $0
Level of crowding: Moderate
Trip quality: 4 of 5 stars
+ for convenience, speed, and price
– for transfer and no place to sit at bus stop, plus the confusion for the occasional user (some of which was user error)

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